Shipping & Returns Policy

PLEASE NOTE: The return policies below are subject to change based on manufacturer requirements. In addition, we reserve the right to reject any returns that a manufacturer will not accept.

No returns will be accepted without our prior authorization from Heteponline.com (Hetep Supply Company Inc) return merchandise authorization (RMA) number. RMA numbers issued by Hetep Supply Company Inc are good for 10 business days only and product must be received by the returns department within that time. RMA numbers cannot be extended or re-issued. Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE MANUFACTURER'S BOX. Writing on the box may cause the item to be returned to you or subject to a restocking fee of at least 20%, depending on manufacturer's policy.